Frequently Asked Questions

What will my success fee be?

A low 6% success fee​ ​ applies to all property owners that agree to be exclusively distributed by Amazing Accom on ​ all​ live booking channels (reaching 218+ million potential guests) with no risk of double bookings.

A 8% success fee applies to all property owners that ​ are not ​ exclusively distributed by Amazing Accom on all live booking channels (ie. only some channels). Calendar Syncs are available to mitigate double bookings.

A 15% success fee applies to all property owners that cannot accept live bookings (ie. are by enquiry for availability and price).

Does the low 6% success fee cover my commission costs over all channels? Because if I list directly on ​ booking.com​ it costs me 15% or more!

Yes the Amazing Accom 6% success fee includes every fee associated with being distributed on every channel Amazing Accom connects to. You will never pay more than a 6% success fee on all bookings.

Can I choose what channels Amazing Accom distribute my property on?

Yes you can choose to be distributed on all channels, or just some channels. If you select all channels then your success fee is only 6%, for all bookings generated across all channels. However, if you choose maintain some channels then your success fee will be higher at 8%.

I already have an Airbnb listing - can Amazing Accom take over my Airbnb listing and manage this channel for me?

Yes we do this daily and it’s easy to hand over any listing to Amazing Accom whether its on AirBnB or booking.com​ or all of them.

I have some by enquiry directory advertising listings for my property on Flipkey, Stayz, HolidayHouses. Can AA manage these directory listings for me?

Yes, Amazing Accom manage directory advertising listings, and you can hand these over at any time. Amazing Accom can also cover the renewal fees (conditions apply).

On Airbnb we get last minute booking cancellations. Is Amazing Accom’s cancellation policy stricter than Airbnb's?

Yes, all bookings are confirmed 60 days prior to arrival so you do not lose your income from last minute booking cancellations. You can read the Cancellation Policy here.

Will I get double bookings causing me stress?

No, you will not as long as Amazing Accom are managing your distribution channels.

Will someone from Amazing Accom help me with listing my property online?

Ye, we love helping Property Owners & Managers. We have offices in Australasia and Europe to ensure we can help you get your property listed professionally, easily and quickly.

When do I receive my rental income from bookings?

Amazing Accom pay your rental income (minus the success fee) into your nominated bank account on the first working day after each booking has checked in.

Can I vet my renters or refuse a booking?

Yes. All renters that book on Amazing Accom enter into your automated online Holiday Tenancy Agreement, see clause 5.3.

Can I take a security bond?

Yes. All renters that book on Amazing Accom enter into your automated online Holiday Tenancy Agreement, see clause 8​.

Can I evict renters?

Yes. ​ All renters that book on Amazing Accom enter into your automated online Holiday Tenancy Agreement, see clause 7​.

What is the renter payment process?

Renters pay Amazing Accom a 50% deposit upon booking confirmation, and the remaining 50% payment 60 days before check in.

Renters booking within 60 days of check in will pay 100% upfront upon booking confirmation. ​ Refer to the renters ​ automated online Holiday Tenancy Agreement, see clause 2.

What happens if a renter wants to cancel a booking?

Refer to the renters ​ automated online Holiday Tenancy Agreement, see clause 5.

What happens if a renter wants to transfer a booking?

Refer to your renters ​ automated online Holiday Tenancy Agreement, see clause 6.

As a Property Owner/Manager, what agreement will I enter into with Amazing Accom when I list my property?

All Property Owners/Managers will enter into this mutually fair and respectful Holiday Tenancy Management Authority. See here.

Do I incur forex losses?

No, this cost is the liability of Amazing Accom and will not be passed onto you.

Do i incur credit card fees?

No, Amazing Accom and the renter pay the credit card processing costs.

When Amazing Accom pay me, do I incur fees?

Amazing Accom pay all monetary transfer costs but sometimes your bank will charge you a fee for receiving the funds, of which you are liable for.